This web site is owned and operated by Screen Idol Limited.

We take all matters of information and data security and confidentiality very seriously. This Privacy Policy explains our approach to protecting any information provided by or collected from visitors to our web site. This Policy has been updated specifically to incorporate the requirements of the GDPR legislation and to comply with the requirements for active opt-in, consent and legitimate interests in any information we request, gather, store or use.  This policy will continue to be regularly reviewed and updated where necessary to take account of legislative or regulatory change or where we change any aspect of how we operate.

Our privacy policy relates only to information that you may provide to us via the web site or that we obtain from you when you visit our web site. We do not pass your information to third parties or to any linked web sites. If you visit a web site operated by a third party through a link included on this web site, your information may be used differently by the operator of that linked web site. 

We do not request or collect any financial or credit card information through our web site.

We will never collect sensitive information about you without your explicit consent.

Throughout this policy we provide contact emails and our postal address at the end, for any queries you may have.  

The Screen Idol team

May 2018

Information we may collect from our web site

We collect information about visitors to our site in two ways:

1.   Requests you make to contact us

We have a Contact Us page on the site enabling visitors to contact us to request information.  When you do that, we ask for your name, email address and any message you want to provide.  These details are forwarded to our marketing team who will then contact you to respond as you have requested.  We store those contact details in our local PCs only for as long as is necessary to process your queries.  If you are, or subsequently become a customer of Screen Idol, we retain your details in our customer management file, which is a secure passworded system.

None of those details are stored by the web site or our web site provider.   

You may decline any future marketing communication from us at any time or ask us to remove your name from the client list by emailing us at accounts@screenidol.co.uk  

2.  Visitor statistics

When someone visits our web site we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out how many visitors we get to our site and how they navigate around it, to help us improve the information and display options. This information does not identify you personally and is only processed in a way which does not identify anyone. We use it to help us understand which pages are visited most frequently and how we might improve our site for future visitors.

Email communications

We monitor any emails sent to us, including file attachments, for viruses or malicious software in order to protect the security of our data and the integrity of our systems. 

All our email accounts are passworded, with up-to-date security encryption, and are hosted by our email and website hosting company Mushroom Internet

Mushroom Internet Ltd, Hope Mill, Hope Mill Lane, Brimscombe, Stroud, Gloucestershire GL5 2SQ  Tel: 01453 357 352 | mushroominternet.co.uk
Company Reg: 07939209 | VAT No: 131 3311 72

The email server is hosted and backed up externally in secure encrypted format, off-site.  

The data we hold about you

Under the data protection regulations, if we hold any information about you, you can request a copy of this. Should you wish to obtain a copy of the personal data that we hold on you, please send an email to the following address: accounts@screenidol.co.uk. If we do hold information, we will give you a description of this. This could be over the phone if you agree to that or we can mail you a notification. 

If we do hold information about you, you can ask us to correct any mistakes by contacting us by email, post or phone. As explained earlier, you can remove yourself from our customer lists at any time by mailing us at accounts@screenidol.co.uk 

In accordance with the compliance requirements, we keep information only for as long as necessary for each purpose, and to meet statutory requirements in terms of employee and tax records. 

Complaints

Our objective is to work to the highest standards of security and confidentiality when collecting and using personal information. If you have any complaint regarding anything that may constitute a breach of this privacy policy, please contact us at Screen Idol Limited, 72b Tolcarne Drive, Pinner, Middx HA5 2DQ

If we receive any complaint, we will acknowledge it within two days and will investigate it fully and contact you as quickly as possible with our findings. We aim to resolve any complaint within 10 working days, but we will communicate with you throughout our investigation to let you know progress and any queries.